Shipping & Delivery
Shipping & Delivery
Thank you for shopping with CleanCraftHome. We work to make ordering everyday cleaning essentials straightforward and convenient.
Shipping Destinations
We ship to destinations made available during checkout.
Shipping availability for individual cleaning products may vary because certain carriers or destinations may impose restrictions on particular household-cleaning products.
If we are unable to ship an item to your selected destination, we will contact you or refund the affected item as appropriate.
Free Shipping
CleanCraftHome currently offers free shipping on qualifying orders of $40 USD or more, where available.
Shipping promotions and thresholds may change. The shipping charge displayed at checkout is the final shipping charge applicable to your order.
Order Processing
Orders are normally processed on business days.
Processing times may be affected by weekends, public holidays, high order volume, inventory availability, address verification, or other operational circumstances.
Once an order has entered fulfillment, we may not be able to change or cancel it.
Delivery Estimates
Estimated delivery times may vary by destination and carrier.
Delivery dates are estimates and are not guaranteed. Customs inspections, weather conditions, local carrier delays, public holidays, or other circumstances outside our control may affect delivery.
Tracking
When tracking is available, tracking information will be sent to the email address provided with your order.
Tracking information may take some time to update after the carrier receives a parcel.
Incorrect Addresses
Customers are responsible for providing an accurate and complete shipping address.
If you notice an error after ordering, contact support@cleancrafthome.com immediately.
We cannot guarantee that an address can be changed once an order has entered processing or has been handed to the carrier.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, or other government charges.
Unless expressly collected during checkout, these charges are generally the responsibility of the recipient.
Lost or Delayed Packages
If tracking indicates an unusual delay or you believe your package may have been lost, contact us at support@cleancrafthome.com.
We may ask you to confirm your shipping information and allow the carrier reasonable time to investigate the shipment.
Damaged Deliveries
If an order arrives damaged or leaking, please photograph the product and packaging and contact us promptly.
Do not use a household cleaning product if its packaging has been seriously damaged or if you have concerns about its safety.
Split Shipments
Products within the same order may occasionally ship separately. When this occurs, you may receive more than one parcel or tracking number.
Shipping questions: support@cleancrafthome.com