Return & Refund Policy
Return & Refund Policy
At CleanCraftHome, we want you to feel confident when shopping for your everyday home-cleaning essentials.
30-Day Returns
Unless a product page states otherwise, you may request a return within 30 days of receiving your order.
To be eligible for a standard return, the product should be in its original condition and packaging. For household cleaning products, opened, substantially used, or partially consumed products may not qualify for a standard return unless the item is defective, damaged, incorrect, or covered by a specific money-back guarantee.
To request a return, contact us at:
Please include your order number, the item you would like to return, and the reason for your request. Do not send products back before receiving return instructions from our customer support team.
Product-Specific Money-Back Guarantees
Certain products may include an extended satisfaction or money-back guarantee displayed directly on the product page at the time of purchase.
For example, where a product is advertised with a 180-Day Money-Back Guarantee, eligible orders will be handled according to that extended guarantee.
If a product-specific guarantee provides a longer period than our standard 30-day return policy, the product-specific guarantee will apply to that qualifying purchase.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, leaking, or different from what you ordered, contact us as soon as possible at support@cleancrafthome.com.
Please provide your order number and, when possible, photographs showing the problem. Once verified, we may offer a replacement, refund, or other appropriate resolution.
Return Shipping
Unless the return is caused by an error on our part or a defective/damaged product, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error by CleanCraftHome.
Refunds
Once your return or refund request has been reviewed and approved, refunds will normally be issued to the original payment method.
Please allow additional time for your bank, credit card company, PayPal, Klarna, or other payment provider to process and post the refund.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled once it has entered processing or has already been shipped.
Exceptions
Returns may be refused for products that have been intentionally damaged, misused, altered, or used contrary to the product label or instructions.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Contact: support@cleancrafthome.com